Last Updated: 7 May 2026
This Cookie Policy explains how London Fox Ltd (trading as Cacao Route Chocolates) uses cookies and similar technologies on our website. It should be read alongside our Privacy Policy.
What Are Cookies
Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. They are widely used to make websites work more efficiently, improve the user experience, and provide information to website operators.
Cookies are not programs and cannot carry viruses or install malware on your device. They simply store a small amount of data that helps our website recognise your device and remember certain information about your visit.
Similar technologies such as pixel tags, web beacons, and local storage may also be used for the same purposes as cookies. Any reference to "cookies" in this policy includes these similar technologies unless stated otherwise.
In plain English: Cookies are tiny files that help our website remember you and work properly. They do not give us access to your device or any personal information beyond what you choose to share with us.
How We Use Cookies
We use cookies on the Cacao Route website (cacaoroute.co.uk) for the following purposes:
- To ensure the website functions correctly and securely
- To remember your preferences and settings during your visit
- To understand how visitors use our site so we can improve it
- To measure the effectiveness of our marketing and campaigns
- To support our trade account application process and forms
- To enable third-party services we use, such as payment processing via Stripe
We do not use cookies to collect sensitive personal information such as financial details, and we do not sell cookie data to third parties.
Types of Cookies We Use
Cookies can be classified in several ways. Below we explain the categories relevant to our website.
Cookies We Use
The table below lists the specific cookies used on cacaoroute.co.uk, their purpose, and how long they are retained.
| Cookie Name | Category | Purpose | Duration |
|---|---|---|---|
| _session | Strictly Necessary | Maintains your session state while navigating the site and submitting forms | Session |
| csrf_token | Strictly Necessary | Security token to prevent cross-site request forgery on form submissions | Session |
| cookie_consent | Strictly Necessary | Records your cookie consent preferences so we don't ask again on every visit | 12 months |
| _ga | Analytics | Google Analytics — distinguishes unique users and tracks site usage statistics | 2 years |
| _ga_* | Analytics | Google Analytics — stores and counts page views for this property | 2 years |
| _gid | Analytics | Google Analytics — distinguishes users across a 24-hour period | 24 hours |
| __stripe_mid | Strictly Necessary | Set by Stripe for fraud prevention and secure payment processing | 1 year |
| __stripe_sid | Strictly Necessary | Set by Stripe to maintain a secure payment session | Session |
| _fbp | Marketing | Meta (Facebook/Instagram) Pixel — tracks visits to support ad delivery and retargeting | 3 months |
| lang | Functional | Remembers your language preference for the current session | Session |
Please note: The cookies listed above reflect our current use. As we update our website and services, this list may change. We will update this page whenever our cookie usage changes materially.
Third-Party Cookies
Some cookies on our website are set by third-party services we use to support our business operations. These third parties have their own privacy and cookie policies which govern how they use the data collected.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised data including pages visited, time on site, and traffic sources. It does not collect personally identifiable information. You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-Out Browser Add-on.
Stripe
We use Stripe to process payments securely. Stripe sets cookies to prevent fraud and maintain secure payment sessions. Stripe is PCI-DSS compliant and we do not store your card details on our systems. For more information, see Stripe's Privacy Policy.
Meta Pixel (Facebook / Instagram)
We may use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to show relevant ads to people who have visited our website. You can manage your ad preferences through your Facebook Ad Settings or via the Your Online Choices tool.
Google Fonts
Our website uses Google Fonts to display typography. When your browser loads our pages, it may make a request to Google's servers to retrieve font files. This may result in Google receiving your IP address. For more information, see Google's Privacy Policy.
Managing Cookies
You have the right to decide whether to accept or decline optional cookies. You can manage your cookie preferences in the following ways:
Browser Settings
Most browsers allow you to view, manage, delete, and block cookies through their settings. Please note that blocking all cookies may affect the functionality of our website — in particular, form submissions and the trade account application process may not work correctly if strictly necessary cookies are blocked.
Here are links to cookie management instructions for the most common browsers:
Opt-Out Tools
You can opt out of interest-based advertising from participating companies through the following industry tools:
- Your Online Choices (EU/UK) — manage preferences for participating advertisers
- Google Analytics Opt-Out Add-on — prevents your data being used in Analytics
- Facebook Ad Preferences — manage Meta advertising preferences
Your Consent
When you first visit our website, we will ask for your consent to use non-essential cookies (analytics, functional, and marketing cookies) via a cookie consent banner. Strictly necessary cookies do not require your consent as they are essential for the website to function.
You can withdraw or change your consent at any time by clearing your cookies and revisiting the site, which will trigger the consent banner again. You can also contact us directly at info@cacaoroute.co.uk and we will assist you in managing your preferences.
Your rights: Under UK GDPR, you have the right to withdraw consent for non-essential cookies at any time without detriment. Withdrawing consent does not affect the lawfulness of any processing carried out prior to withdrawal.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, changes in law, or improvements to how we communicate our practices. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our website following any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us:
London Fox Ltd (trading as Cacao Route Chocolates)
30 High Street, Walton-on-Thames, Surrey, KT12 1BZ
Email: info@cacaoroute.co.uk
Registered in: England and Wales
If you are not satisfied with our response, you have the right to lodge a complaint with the UK's data protection supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113